Shipping & Returns

If you have a question or concern about our shipping and return policies, you are on the right track. 

Shipping Information

Our product is made at max 10 hours after the order is received and ships on the next available business days. Our product is shipped with ice blocks and dry ice packages to ensure our perishable product gets to you at the proper temperature it needs. Please put product in freezer or fridge according to label instructions for each product, if not cooking right away. Our product must ship in no more than two (2) days to ensure product is delivered to the best standards.

Your order is made to order as soon as it is received and shipped early the next morning to ensure the food stays the proper temperature to arrive it's freshest to you. The delivery service will allow you to pick between ground, next day or two day air shipping methods (whichever ensures a 2 day max delivery depending on your area) to ensure the food arrives in a timely manner for you to enjoy. The approximate time from ordered to delivered in which you can expect your order is 3 to 5 business days.

Return & Refund Policy

  1. Standard Return/Refund Policy

    1. We are shipping perishable product and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.

    2. If you are not completely satisfied with your Holy Shrimp! Seafood Boil, LLC products for good reason, please contact HOLYSHRIMPSEAFOODBOIL@GMAIL.COM within twelve (12) hours of receipt. We will happily review your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund. Since we are not able to physically access the product, we may ask that you provide photos of the product label and damage reported.

    3. We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.

    4. Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the shipping date, if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being shipped.

    5. When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email HOLYSHRIMPSEAFOODBOIL@GMAIL.COM immediately for correction. Should your shipping address change, please update your address prior to the shipping date either via your account or by writing to HOLYSHRIMPSEAFOODBOIL@GMAIL.COM

    6. If your order is returned to us because of an incorrect address or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded. If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.

  2. Return/Refund Policy for Cancelled Orders. You are liable for any orders placed or charges that incur prior to the cancellation request. If the request for cancellation is made after your order has shipped, the request will not be processed and you will received the product purchased.

  3. Return/Refund Policy for Courier Damaged Products

    1. We strive to provide a great selection of quality product delivered to your door every month (or every week) and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.

    2. While we strive for every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the courier (UPS) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email HOLYSHRIMPSEAFOODBOIL@GMAIL.COM within seven (7) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.

  4. Return/Refund Policy for Damaged Products (not courier related)
     

    1. We strive to provide a great selection of quality product delivered to your door every month (or every week) and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.

In the unlikely event of damage, we ask that you please email HOLYSHRIMPSEAFOODBOIL@GMAIL.COM within seven (7) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. We will happily review your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund. Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported